A sensemaking model of knowledge management in organisations pdf

Knowledge management by the rule of knowledge spiral is a repetitive cycle of four knowledge conversion processes. Inspired and informed by a sensemaking view of organisations, the model identifies four types of knowledge, corresponding to four. These findings have filled the missing gaps in the literature and answered the longstanding question of how new knowledge is created in organizations. Sensemaking is distinguished from the traditional, decisionmaking view of a manager which assumes that she faces an independently knowable environment. Using business intelligence to support the process of organisational sensemaking by. This important collection provides a valuable addition to the international literature on organization theory and will be welcomed by students and. Karl edward weick born october 31, 1936 is an american organizational theorist who introduced the concepts of loose coupling, mindfulness, and sensemaking into organizational studies. Sensemaking has tremendous implication for how we design and manage institutions, organizations, teams, programs, technologies. The concept was introduced to organizational studies by karl e. After performing an analysis of agile development chapter 5, certain pertinent implications and challenges facing organisations are considered chapter 6. The paper investigates the phenomenon of knowledge management in an organisational context with the aim to improve understanding of its inherent nature. The research is based on the assumption that better understanding of. Sensemaking is presented as a distinctive and powerful view of what organizational knowledge is and what it is knowledge of that can usefully guide the design of knowledge management systems. This forum is a platform for practitioners who consider knowledge a strategic resource and a central tool for.

Using business intelligence to support the process of. Pdf a sensemaking model of knowledge management in. The sensemaking model of knowledge management, presented above, is a descriptive model intended to inform and guide empirical studies of knowledge management. Sensemaking in organisations towards a conceptual framework for understanding strategic change. By framing these implications in terms of sensemaking, practical management suggestions can be provided. Table of contents table of contents i index of tables. Dubravka cecezkecmanovic, a sensemaking model of knowledge management in organisations, school of information systems, technology and management, faculty of commerce.

Sensemaking in organizations foundations for organizational science. The simulation of sensemaking and knowledge management. Choo and bontis 2002, the strategic management of intellectual capital and. A significant part of modern crises management and crisis communication research, is based on a. The paper investigates the phenomenon of knowledge management in an organisational context with the aim to improve understanding of its inherent nature and characteristics. Sensemaking or sensemaking is the process by which people give meaning to their collective experiences. By drawing from a case study of a university restructure process, where change highlighted many, normally invisible, knowledge management issues, the paper introduces a sensemaking model of knowledge management and demonstrates how it may contribute to our understanding of knowledge in organisations. Sensemaking, knowledge creation, and decision making organizational knowing as emergent strategy chun wei choo this chapter introduces the perspective of strategy as the outcome of organizational sensemaking, knowledge creating, and decision making. We will use theories of innovation adoption and sensemaking in organisations to interpret the data. The first three sections examine the processes by which an organization constructs meaning, cre. In addition, the feedback model exemplifies how cognitive processes triggered by new knowledge structures relate to behavioural action.

Knowledge management models framework description knowledge management pillars wiig. A sensemaking model of knowledge management in organisations 895 various knowledge management processes, and c how they can be assisted to be more successful in knowing, which will form the basis to investigate d the requirements for itbased systems to support and assist actors and organisations in knowing and acting. Download scientific diagram the sensemaking model of knowledge management in organisation from publication. Collocation from a sensemaking perspective by philip andrew anastasiadis thesis presented in fulfilment of the requirements for the degree of master of philosophy information and knowledge management in the faculty of arts and social sciences at stellenbosch university. By applying learned decision rules and routines, it is primed to take timely, purposive action. The findings showed that sensemaking and influence emerged as fundamental processes in the instigation of strategic change. However, the rational model ignores the inherent complexity and ambiguity of realworld organizations and their environments. It illustrates how rigidity, leader dependence, and erratic behavior get in the way of effective sensemaking, and how one might teach sensemaking as a core leadership capability. Resilience, sensemaking and internal crisis communication by daniel m. At the heart of the knowing organization is its management of the information processes that underpin sensemaking, knowledgecreating, and decisionmaking. Simonsen, phdcandidate, center for corporate communication, department of.

Introduction knowledge management was defined as the process of applying a systematic approach to the capture, structuring, management, and dissemination of knowledge throughout an organization to work faster, reuse best practices, and reduce costly rework nonaka and takeuchi, 1995. The research will provide lessons for the uptake and continuous use of innovations in the english and international health systems. In this paper the sensemaking model of knowledge in organisations is used to analyse communications and miscommunications experienced by persons relying primarily on emails and intranets as their. The ways in which people do that are demonstrated in chapters of this book. A micromacro sensemaking model for knowledge creation.

Sensemaking sensemaking is the process by which people give meaningtoexperience. Knowledge management in theory and practice learning. The effective organization is one that understands this process of sensemaking and learns to manage it with wisdom. The impact of organizational theory and organizational. Sensemaking, knowledge creation, and decision making. Its also relatively accessible at least, compared to my painful memories of slogging through outline of a theory of practice. Kmms, knowledge creation, organization, sensemaking. The model highlights key dimensions of strategic learning that suggest design parameters for organizations building strategic learning systems. The model is based on tacitand explicit formal knowledge. The first pillar is concerned with exploring knowledge and its adequacy. The impact of knowledge management models for the development. Essentially, it embodies organizational processes that seek.

Both perspectives were brought to bear as a means of countering the researcher arrogance that typifies organizational study by lending balanced voice to both insider and outsider interpretations of events. This whole process of knowledge creation, utilization and sharing were mapped into a new micromacro sensemaking model, showing all the barriers and enablers identified in this research. He is the rensis likert distinguished university professor at the ross school of business at. By drawing from a case study of a university restructure process, where change highlighted many, normally invisible, knowledge management issues, the paper introduces a sensemaking model of knowledge management and demonstrates how it may contribute to our understanding of. In this knowledge era, organisations can create and sustain competitive advantage through initiation.

The objective of the paper is to demonstrate how a sensemaking model of knowledge enables better and deeper understanding of knowledge management km processes in organisations and the role of information technologies it in these processes. Bi can improve the process of organisational sensemaking necessary for making quality decisions. A model is defined as representation of a system that allows. A sensemaking model of knowledge management in organisations. Resilience, sensemaking and internal crisis communication. Whilethisprocesshasbeenstudiedbyotherdisciplinesunderothernamesforcenturies. As a result of the case study, a model of the strategic learning is developed and a series of propositions regarding its context and processes are presented based on this model. Inspired and informed by a sensemaking view of organisations, the model identifies four types of knowledge, corresponding to four sensemaking levels. To achieve this objective we first describe the model and then illustrate its application and contribution by drawing from field studies of knowledge management in three different organisations. Weick in the 1970s and has affected both theory and practice. A framework for interorganizational collaboration and. Knowledge creation within geographically dispersed organisations. Knowledge management models as a source of employee and.

Knowledge management models kmms are the combination of data or information. One of my favorite books about sensemaking is karl weicks, sensemaking in. All the knowledge management models described in this chapter attempt to address knowledge management from a universal and broader perspective. The term \managed sensemaking is introduced to expand this notion. Knowledge creation within geographically dispersed. Knowledge management an overview preamble in the present day market scenario of intense competition, organizations need to know what they know and be able to leverage on its knowledge base to gain competitive advantage. The sensemaking model of knowledge management in organisation.